FEATURES:

• Competitive pricing
  We're confident that we provide a packaged deal of distinguished service and support at a price that is appealing to you, our customer.

• 7x24x365 availability service agreements
  Call us anywhere, anyplace, anytime. Over 95% of all problem calls are resolved during the initial call, proving that we can get your system back up and running in the smoothest and speediest way possible.

• Anyone can call with HP3000/HP9000 questions, problems, or issues
  Operators, Programmers, or Consultants/Contractors—there are no limits on who can call!

• Remote support via modem and VPN Internet access
  When you need help we're here to resolve problems for you.

• Software update and patch implementation assistance

• Tape Backup/System recovery testing

• Monthly system capacity reports
• Trend reports of your system's response time, CPU, Disc and printer usage

ADVANTAGES:

• Increased productivity and reduced system down time, due to more frequent preventative maintenance.

• Individual, expert, attention guaranteed for consistent, long-term, service.

• Monthly trend analysis of your system's capacity utilization, security incidents, and overall reliability.

• Recommendations of software and hardware requirements are generated only with your interest in mind. Thus, you are kept informed of the benefits of both HP and non-HP software and hardware solutions.

• Unsurpassed personal service at no extra cost to you

For more information on support services, please contact Mike Hornsby at MikeH at Beechglen.com